Frequent questions
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How do I fit Helix Pro?
Slide the tube over the handle you want to cover and pull the white cord slowly until the first part of the grip sticks to the handle. Once it grips, you can pull faster, covering as much as you like. When you're done, take the cutter and trim the excess.
How is it different from other silicone grips?
-Performance: our non-slip silicone uses a formula never used before, so the grip holds and doesn't slide when you sweat or play in humid conditions.
-Durability: the material lasts up to ten times longer than a normal grip, so you won't be replacing it every few weeks.
-Speed: it takes seconds to fit, very simply, with no help needed.
How do I remove Helix Pro?
Take the cutter and make one vertical cut along the silicone. The grip comes apart and you can peel it straight off.
How long does Helix Pro last?
It depends how much you play. Helix Pro lasts up to 10 times longer than a normal grip.
Are silicone grips suitable for indoor and outdoor sports?
Yes. Silicone grips work indoors and outdoors: the technology is built to hold in any sport and any conditions.
Can I use silicone grips in rain or humidity?
Yes. Helix Pro Grip technology is designed to hold in any sport, and it keeps working when you sweat or when it's damp.
Can I customise the grips with my name or brand?
Yes. You can customise the grip in any of our colours with your name, nickname or your own brand.
Get in touch: info@helixprogrip.com
How do I hear about new products and offers?
Subscribe to our newsletter to keep up with new products and offers.
How do I contact customer service?
You'll find the contact form at the bottom of our site. Write to us and we'll help with whatever you need.
What is the warranty policy?
Helix Pro Grip guarantees the condition of everything we sell. If you receive a faulty item, we cover the return cost and replace it, as long as you send it back as you received it, with the original wrapping and packaging.
Which payment methods do you accept?
You can pay by credit or debit card, PayPal, Klarna, Shop Pay, Google Pay or bank transfer.
What if my order arrives faulty or wrong?
You have 14 days from delivery to request an exchange with free return. Email us at info@helixprogrip.com with photos of the damaged item and we'll arrange the replacement once approved.
To return it, the item must be in the same condition you received it: unused and in its original packaging.
Do I pay for shipping when I return something?
You have up to 14 days for a free return, whether it's a manufacturing fault or any other reason. The free return always applies as long as the grip hasn't been unrolled.
Are returns free for faulty or incorrect items?
Yes. Within 14 days of receiving your order, if an item is faulty we cover the shipping cost of replacing it.
Do you ship internationally?
Yes. We ship within Spain, across Europe and to countries outside the EU.